Contact & FAQs

Get in touch

You can amend or cancel your subscription in your online account at any time. If you want to talk to us about something else here’s a quick list to help your message get to the right place:

Contact Us

Email about any t-shirt, book or merchandise purchased from The Phoenix Shop. NOT FOR SUBSCRIPTIONS
[email protected]

Email about your SUBSCRIPTION:
[email protected]

Email about your SUBSCRIPTION (USA only):
[email protected]

Email about our events:
[email protected]

If you would like to submit fan art:
[email protected]

If you have a question about content for the Editor:
[email protected]

Frequently asked questions

I have a question about t-shirt, books or merchandise orders from The Phoenix shop.
If your question is about orders from The Phoenix shop for example t-shirts, books and merchandise (thephoenixcomic.shop) and not about your comic subscription, please email us at: [email protected]
What is The Phoenix?
The Phoenix is a weekly magazine for 7-14 year olds that's packed with exciting comics, serialised graphic novels and drawing guides that are great for tearing kids off the screen getting them reading, writing and drawing.
Where can I buy The Phoenix?
From our website! We do great trial offers and you can cancel your subscription at any time.
How do you send in fan-art and letters?
Email all pictures and letters to [email protected] or send them via post to: The Phoenix, 26 Beaumont St, Oxford, OX1 2NP.
How do I renew my subscription?
If you have bought a fixed term subscription we will send you emails and letters to tell you when you are about to expire.
How do I cancel my subscription?
You can cancel your subscription by clicking Manage Subscription or by emailing a cancellation request to [email protected]. If you are a subscriber based in the USA, please email us at [email protected].
I'm missing an issue, how do I get another one?
If an issue didn't arrive please wait at least 5 days in case of any post delays and then email [email protected] and we will send you another one.